This second edition has been updated and revised to reflect the most recent Six Sigma techniques, and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge (BOK). While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification examination, a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book. With this audience in mind, the authors have greatly expanded the appendices section to include: The 2001 Body of Knowledge, so that readers can compare changes and perhaps offer recommendations to future bodies of knowledge Statistical tables completely redeveloped using a combination of Microsoft Excel and Minitab 15 A table for control constants expanded to now include virtually all control constants Tables for both cumulative and non-cumulative forms of the most useful distributions, including binomial, Poisson, and normal Additional alpha values in tables An expanded glossary, with more terms relating to lean A second glossary of the most common Japanese terms used by quality and Six Sigma professionals.

include index.

Part I: Enterprise-wide deployment: Enterprise-wide view ; Leadership -- Part II: Organizational process management and measures: Impact on stakeholders ; Critical to x (CTx) requirements ; Benchmarking ; Business performance measures ; Financial measures -- Part III: Team management: Team formation ; Team facilitation ; Team dynamics ; Time management for teams ; Team decision-making tools ; Management and planning tools ; Team performance evaluation and reward -- Part IV: Define: Voice of the customer ; Project charter ; Project tracking -- Part V: Measure: Process characteristics ; Data collection ; Measurement systems ; Basic statistics ; Probability ; Process capability -- Part VI: Analyze: Measuring and modeling relationships between variables ; Hypothesis testing ; Failure Mode and Effects Analysis (FMEA) ; Additional analysis methods -- Part VII: Improve: Design of Experiments (DOE) ; Waste elimination ; Cycle-time reduction ; Kaizen and Kaizen Blitz Theory of Constraints (TOC) ; Implementation ; Risk analysis and mitigation -- Part VIII: Control: Statistical Process Control (SPC) ; Other control tools ; Maintain controls ; Sustain improvements -- Part IX: Design for Six Sigma (DFSS frameworks and methodologies: Common DFSS methodologies ; Design for X (DFX) ; Robust design and process ;Special design tools.